Frequently Asked Questions

ESPORTS TURNY is a competitive gaming platform that organizes online tournaments for popular mobile games like Free Fire and BGMI. We provide professionally organized competitions with cash prizes.

Our tournaments are open to players aged 13 and older, unless otherwise specified. Some tournaments may have additional eligibility requirements based on game ratings or regional restrictions.

To register:

1. Create an account on our website
2. Navigate to the tournament you want to join
3. Click "Register Now" and complete the registration form
4. Pay the entry fee (if applicable)

Each tournament has specific rules which are listed on the tournament page. Common rules include prohibitions against cheating, hacking, and unsportsmanlike conduct. All participants must follow the game's terms of service.

Winners are determined based on the scoring system specified for each tournament. Most tournaments use a combination of placement and eliminations to determine rankings. The exact scoring system will be detailed in the tournament rules.

Entry fees are typically non-refundable. If you can't attend, you may be able to find a substitute player, but this must be approved by tournament administrators in advance. Please contact support if you have special circumstances.

Entry fees vary by tournament and are clearly displayed on each tournament page. Most squad tournaments require each player to pay a small entry fee (typically ₹200 per squad).

Prize money is typically distributed via UPI or bank transfer within 7 business days after tournament completion. Winners will need to provide payment details and may need to complete tax documentation depending on prize amount.

Yes, we use PCI-compliant payment processors and never store full credit card details on our servers. All transactions are encrypted using industry-standard SSL technology.

If you experience technical issues:

1. Try basic troubleshooting (restart game, check internet connection)
2. Contact tournament admins immediately through our Discord server
3. Document the issue with screenshots if possible

We'll evaluate each situation individually, but we typically can't pause matches for individual technical issues.

You can participate using any device that can run the game (Free Fire or BGMI). However, some tournaments may have specific rules about emulators or external controllers - check the tournament rules for details.

We recommend using Discord for team communication. After registration, you'll receive an invite to our official Discord server where you can coordinate with your team and receive tournament updates.